RETURN & EXCHANGE POLICY

EXCHANGE

  • In regards to defective or wrong orders, you may return the item(s) to us for exchange.
  • Kindly contact our customer service at admin@hijera.com.myor give us a ring at +6096175700 to indicate the collection/ design /colour for exchange.
  • No refund is allowed, however, a refund will be offered if the item requested for exchange is not available in stock.
  • Exchange is allowed only for defective item or error coming from us. No exchange of colours is allowed once you have placed order and payment has been made.
  • Your request will be review within five (5) working days of its receive to our HQ.
  • All returned item(s) are subject to quality control inspection and approval by HQ.
  • All item(s) must be returned in unworn, unwashed, unaltered, unironed condition – with all tags attached.
  • Returns must be shipped within seven (7) days of receiving your order.
  • Please take note that all shipping and handling charges involving returned & exchanged items are borne by customers. You may ship the item(s) to:
    • HIJERA CLOTHING SDN BHD
      Blok A, Lot 1048k, Kawasan Perindustrian Chendering, Kuala Terengganu, Terengganu, Malaysia

RETURN

 

  • All item(s) must be returned in unworn, unwashed, unaltered, unironed condition – with all tags attached.
  • Returns must be shipped within seven (7) days of receiving your order.
  • Please take note that all shipping and handling charges involving returned & exchanged items are borne by customers. You may ship the item(s) to:
    • HIJERA CLOTHING SDN BHD
      Blok A, Lot 1048k, Kawasan Perindustrian Chendering, Kuala Terengganu, Terengganu, Malaysia
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